Privacy Policy

Account information. When you register, we collect information such as your name, email address, password (stored in hashed form), profile details, and optional preferences you provide in settings.

Content and usage data. We collect content you create, upload, or generate through the Service, including drafts, posts, brand voice settings, scheduling data, analytics inputs, and interaction logs related to features you use.

Billing information. Paid subscriptions are processed by our third-party payment provider. We receive billing-related metadata such as transaction references, subscription status, invoice identifiers, and customer codes. We do not store full payment card numbers on our servers.

Technical and device data. We automatically collect information such as IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, timestamps, and diagnostic logs used for security and performance.

Communications. If you contact us, we collect the content of your messages and related metadata to respond and maintain support records.

Cookies and similar technologies. We use cookies, local storage, and similar technologies for authentication, session management, security, analytics, and preference storage. You may control cookies through browser settings, but some features may not function properly if cookies are disabled.

We use collected information to:

• Provide, operate, maintain, and improve the Service;
• Create and manage user accounts and authenticate access;
• Process subscriptions, invoices, refunds, and billing support;
• Generate AI-assisted content and personalized recommendations;
• Send transactional messages (account, billing, security, product updates);
• Send optional marketing communications where permitted and with opt-out options;
• Monitor usage, troubleshoot issues, and perform analytics;
• Detect, prevent, and respond to fraud, abuse, and security incidents;
• Comply with legal obligations and enforce our Terms of Service.

Depending on your location, we process personal data based on one or more of the following legal bases: performance of a contract, legitimate interests (such as security and product improvement), consent (where required), and compliance with legal obligations.

To deliver AI features, we may transmit prompts, drafts, profile context, and related inputs to third-party AI service providers under contractual safeguards. We use this data to generate outputs for your account and improve reliability of the Service. You retain responsibility for reviewing AI-generated content before publication.

We do not use your private account content to train public models for unrelated third-party products unless you explicitly opt in where such an option is offered.

We may share information with:

• Service providers that help us operate the Service (hosting, email delivery, analytics, customer support tools, payment processing, and AI infrastructure), subject to confidentiality and data protection obligations;
• Professional advisors (legal, accounting, compliance) under confidentiality agreements;
• Authorities when required by law, court order, or to protect rights, safety, and security;
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, with notice where required by law.

We do not sell your personal information. We do not share personal information with third parties for their independent marketing without your consent.

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security records. Retention periods may vary by data category and legal requirements.

When you delete your account or request deletion, we will delete or anonymize personal data within a reasonable period, except where retention is required by law or legitimate business needs (such as billing records and fraud prevention logs).

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, monitoring, and secure development practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@neurogatty.com if you suspect unauthorized access.

Your information may be processed in countries other than your country of residence, including countries that may have different data protection laws. Where required, we implement appropriate safeguards for cross-border transfers.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for certain processing. You may also have the right to lodge a complaint with a supervisory authority.

To exercise privacy rights, contact support@neurogatty.com. We may verify your identity before fulfilling requests. Marketing emails include unsubscribe options.

The Service is not directed to individuals under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

The Service may contain links to third-party websites or integrations (such as social platforms). We are not responsible for the privacy practices of third parties. Your use of third-party services is governed by their own policies and terms.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

For privacy questions or requests, contact us at support@neurogatty.com or visit our contact page.