Support
Contact Neurogatty AI
Need help with billing, account access, plan upgrades, or feature usage? Reach our support team by email.
Support Email
Email us at support@neurogatty.com.
Include your account email and relevant details so we can help faster.
Common Help Topics
Billing, invoices, and subscription changes
For billing help, include your account email and any invoice number or charge reference in your message. We can help with plan upgrades, cancellations, renewals, receipts, and billing history questions.
If a payment was made but your plan did not update, contact support and share the payment details so we can verify and apply access quickly.
Login and account access issues
If you cannot sign in, first confirm your email spelling, then try password reset from the login page. If you still cannot access your account, email us with your account email and what error you see.
For 2FA-related issues, mention whether 2FA is enabled on your profile and whether backup access is available.
Product usage and feature guidance
We can help you get better results with generation settings, drafts, scheduling, analytics, and workflow setup. Share your use case and your goal, and we will suggest a practical setup.
If something appears broken, include screenshots and the exact steps so we can reproduce and fix the issue faster.
Response time and what to include
To speed up support, include your account email, a short problem summary, when the issue started, and any relevant IDs, links, or screenshots.
Our team responds as quickly as possible and prioritizes account access and billing-impacting issues first.
You can also review plan details on the pricing page.
